Repairs data: how you're contacting us and how quickly we respond
We publish live contact data between 8am and 5pm. We do this to:
- share average wait times
- help you decide when it's best to contact us
- be open and transparent about our service
Report a repair online at any time.
If you have an emergency after 6pm, call 020 7974 4444.
Phone and message queue
Number of phone calls and messages waiting to be answered right now:
- Phone: 0 callers in queue
- Web chat: 0 messages in queue
- WhatsApp: 4 unanswered messages in queue
- SMS: 0 unanswered messages in queue
Response times
| Channel | Number of responses | Average wait time |
|---|---|---|
| Phone | 540 | 3 minutes, 38 seconds |
| Web chat | 199 | 1 minute, 0 seconds |
| 72 | 31 minutes, 42 seconds | |
| SMS | 12 | 39 minutes, 35 seconds |